1. Introduction

Welcome to Petvoro. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Petvoro collects, uses, stores, and protects your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.
  • Order Information: Products purchased, order details, transaction information, and delivery preferences.
  • Payment Information: Payment details are processed through secure third-party payment providers. We do not intentionally store complete payment card details on our own servers.
  • Technical Information: Your IP address, browser type, device information, pages visited, and website usage data.
  • Communication Information: Information you provide when contacting our customer support team.

3. How We Use Your Information

Petvoro may use your information to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Send order confirmations and shipping updates.
  • Respond to customer service inquiries.
  • Improve our website, products, and shopping experience.
  • Detect and prevent fraud, unauthorized activity, and security issues.
  • Comply with applicable legal requirements.
  • Send promotional emails when permitted by law and your preferences.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, understand website traffic, and enhance your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Where required by law, we will request consent for non-essential cookies and tracking technologies.

5. How We Share Your Information

Petvoro does not sell your personal information for money. We may share information with trusted third parties when necessary to operate our business, including:

  • Payment Providers: To process payments securely.
  • Shipping and Delivery Providers: To deliver your orders.
  • Website and E-commerce Service Providers: To maintain our website and process transactions.
  • Analytics and Marketing Providers: To understand website performance and provide marketing services where permitted.
  • Legal Authorities: When disclosure is required by law or necessary to protect our legal rights, customers, or business.

These parties may process your information according to their own privacy policies and applicable legal requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer needed, we take reasonable steps to delete it or securely dispose of it, subject to applicable laws.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional emails.
  • Request a copy of certain information in a portable format.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to third-party websites or services. Petvoro is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate authorization. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review and address the matter.

Where applicable law establishes a different age threshold or additional requirements, we will follow those requirements.

11. Email Marketing and Communications

You may receive transactional emails relating to your orders, payments, shipping, or customer service requests.

If you receive promotional emails from us, you may unsubscribe using the link included in the email. Unsubscribing from marketing communications will not prevent us from sending essential messages about your orders or transactions.

12. Changes to This Privacy Policy

Petvoro may update this Privacy Policy from time to time to reflect changes in our business, website practices, or applicable laws.

Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: Petvoro

Phone: +1 703-533-5001

Email: support@petvoro.shop

Address:
22639 Sally Ride Dr
Sterling, VA 20164
United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM MST