1. Introduction
Welcome to Petvoro! We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
2. Order Processing Time
Orders are typically processed within 1–3 business days after confirmation of payment.
Orders are not usually processed, shipped, or delivered on weekends or public holidays. Processing times may be longer during holidays, promotional events, or periods of high order volume.
You will receive an order confirmation after placing your order.
3. Shipping Times
Estimated delivery times depend on your location, product availability, and the shipping carrier.
- Order Processing: 1–3 business days
- Estimated Shipping Time: 3–7 business days
- Estimated Total Delivery Time: 4–10 business days
These timeframes are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs procedures, or other circumstances beyond our control.
4. Shipping Destinations
Petvoro ships to eligible delivery addresses supported by our shipping services. Available shipping destinations and delivery options will be displayed during checkout, where applicable.
Please ensure that your shipping address is accurate and complete before placing your order.
5. Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
Any available free-shipping offers will be communicated on our website or during checkout and will be subject to the applicable offer terms.
6. Order Tracking
When tracking is available, we will provide shipping confirmation and tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your shipping address, contact us as soon as possible. We will try to update the address before the order ships, but changes cannot be guaranteed once processing or dispatch has begun.
Petvoro cannot guarantee delivery for orders sent to an incorrect or incomplete address supplied at checkout.
8. Delayed or Lost Shipments
Although we work to ensure timely delivery, shipping delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the available tracking information and help you determine the next steps.
Carrier investigations may be necessary for shipments that appear lost or have stopped updating.
9. Damaged Packages
If your order arrives damaged, please contact us promptly and include your order number, a description of the damage, and clear photographs of the affected packaging or product.
We will review the information and explain the available resolution options in accordance with our applicable policies and consumer protection laws.
10. Undeliverable Packages
Packages may be returned to us if the address is incomplete, delivery attempts are unsuccessful, or the carrier cannot complete delivery.
If your package is returned, please contact our support team to discuss the available options. Additional shipping charges may apply where permitted by law and our applicable policies.
11. Contact Us
If you have questions about shipping or your order, please contact us:
Business Name: Petvoro
Phone: +1 703-533-5001
Email: support@petvoro.shop
Business Address:
22639 Sally Ride Dr
Sterling, VA 20164
United States
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM MST
Thank you for shopping with Petvoro!
